Office Policy

Dean L. Johnston, M.D., F.A.C.S.

In our commitment to provide a unique and outstanding experience to each and every one of our patients, and out of consideration for Dr. Johnston's time and schedule, we have adopted the following policies:

ARRIVAL (first-time patients)

Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate patient intake form, use the restroom, become acclimated to our office, etc. If late arrival is unavoidable, your service(s) may be shortened in order to preserve and respect our next patient's scheduled appointment time. If you are using a gift certificate, half-off website voucher, coupon, discount, etc, you MUST mention this when booking your appointment. Failure to do so will void the full value of said coupon, voucher, gift certificate, etc.

RESCHEDULING

If it is necessary for you to reschedule your session(s), 24 -48 hours notice is required for individual patients. Please refer to the follow section regarding late cancellations. We reserve the right to reschedule treatments under the same guidelines.

CANCELLATION POLICY

A credit card will be required to reserve your cosmetic consultation with Dr. Johnston. In the event of a no-show or failure to cancel your reservation within 24-hours prior to your start-time, your card will be charged $50 for your missed appointment.

REFUND POLICY

We do not ordinarily offer refunds of any kind, including gift certificates, pre-paid treatments, packages, etc. If you do not want to use prepaid services for yourself, please feel free to share them with others. They'll deeply appreciate the offer and service. We are compassionate people, and do understand that hardships occur. If you have purchased a package and do indeed feel that a refund is a necessity that impacts the welfare of yourself and/or your family, we are willing to address such issues on a case-by-case basis, and ONLY in the event of hardship. Scheduling, personality, and customer service issues do not warrant this exception. Partially used packages will be prorated and adjusted to reflect regular pricing on services already used, and complimentary sessions are voided as the package was refunded.

LATE ARRIVAL POLICY

As a courtesy to our other guests and staff, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to our cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be solely at our discretion and only with proper, 60 minute advanced notification of your late arrival.

A note regarding the surge of 'half-off' websites, ie: Groupon, Living Social, etc. With all of the Groupon copycat ½ off sites in the marketplace today; one can virtually receive a ½-price service at a different establishment every day of the week. Our approach to the discounted deals we offer is basically that they attract new clients to our wellness center at an amazingly affordable price...for their first visit. Please know that we are not in a position to honor these offers more than once per person. You can certainly purchase as many as you like as gifts for others...share the love.

If you have any questions regarding our office policy please contact us at: info@deanjohnstonmd.com.